Returns & Refunds Policy

Digital Product Policy

At Haus of Prints, we offer high-quality digital wall art for instant download. Due to the nature of digital products:

• All sales are final and non-refundable once the digital files have been downloaded.
• We cannot accept returns of digital products as they cannot be "returned" in the traditional sense.

Refund Eligibility

However, we may consider refunds in the following limited circumstances:

1. File Access Issues: If you're unable to download your files despite multiple attempts and our technical support.
2. Corrupted Files: If the files you received are corrupted or otherwise technically defective.
3. Misrepresentation: If the product significantly differs from its description on our website.

Refund Process

If you believe you qualify for a refund based on the criteria above:

1. Contact us at hausofprints@protonmail.com within 7 days of purchase.
2. Include your order number and a detailed explanation of the issue.
3. Our team will review your request within 48 hours.
4. If approved, refunds will be processed to your original payment method within 3-5 business days.

No Refunds For

We do not provide refunds for:

• Change of mind or if you no longer need the digital files
• Dissatisfaction with the design (all products have clear preview images)
• Issues with third-party printing services
• User errors during the downloading or printing process
• Purchases made more than 7 days ago

Customer Satisfaction

Your satisfaction is important to us. If you have any concerns about your purchase that aren't covered by this policy, please contact our customer support team, and we'll do our best to assist you.

Contact Us

For all refund requests or questions about this policy, please contact us at hausofprints@protonmail.com

 

 

Last Updated: May 1, 2025