Privacy Policy - Haus of Prints Digital Wall Art
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. About This Policy
This Privacy Policy explains how Haus of Prints ("we," "us," "our") collects, uses, and protects your personal information when you visit hausofprints.co and purchase our digital wall art prints.
Data Controller: Haus of Prints
Location: Toronto, Ontario, Canada
Contact: hausofprints@protonmail.com
2. Information We Collect
Personal Information
- Order Information: Name, email address, billing address
- Payment Information: Credit card details (processed securely by our payment processors - not stored by us)
- Communication Records: Customer service emails, custom requests, support inquiries
- Account Information: Download history, preferences, purchase history
Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Cookies & Tracking: Session data, preferences, analytics information
3. How We Use Your Information
Legal Basis for Processing (GDPR)
- Contract Performance: Processing orders, delivering digital products, customer support
- Legitimate Interest: Website analytics, fraud prevention, business improvements
- Consent: Marketing communications, newsletters, promotional emails
- Legal Compliance: Tax records, legal obligations, dispute resolution
Specific Uses
- Process and fulfill your digital art orders
- Send order confirmations and download links
- Provide customer support and respond to inquiries
- Send marketing communications (with your consent)
- Prevent fraud and ensure website security
- Analyze website usage to improve our services
- Comply with legal and regulatory requirements
4. Information Sharing & Third Parties
We work with trusted third-party service providers to operate our business:
Payment Processing
- Shopify Payments: Secure payment processing
- PayPal: Alternative payment method
- Stripe: Credit card processing
Business Operations
- Shopify: E-commerce platform and hosting
- Google Analytics: Website analytics and performance
- Mailchimp/Klaviyo: Email marketing and newsletters
- ProtonMail: Secure email communications
We never sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
- SSL encryption for all data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security updates and monitoring
- Limited access to personal information
- Secure data storage with reputable providers
While we use best practices to protect your information, no method of internet transmission is 100% secure.
6. Data Retention
- Order Information: 7 years (for tax and legal requirements)
- Customer Support: 3 years after last contact
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics default)
- Payment Data: Not stored by us (handled by payment processors)
7. Your Privacy Rights
Depending on your location, you may have the following rights:
All Users
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
GDPR Rights (EU Users)
- Data Portability: Receive your data in machine-readable format
- Restriction: Limit how we use your information
- Objection: Object to processing based on legitimate interest
- Automated Processing: Opt-out of automated decision-making
CCPA Rights (California Users)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell your information)
- Right to non-discrimination
To exercise your rights, email us at: hausofprints@protonmail.com
8. Cookies & Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality, shopping cart, checkout
- Analytics Cookies: Google Analytics to understand website usage
- Marketing Cookies: Track ad performance and retargeting (with consent)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Some website features may not work if you disable cookies.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your residence, including the United States (Shopify servers) and other countries where our service providers operate. We ensure appropriate safeguards are in place for these transfers.
10. Children's Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
11. Marketing Communications
With your consent, we may send you:
- New product announcements
- Exclusive promotions and discounts
- Digital art inspiration and tips
- Company updates and news
You can unsubscribe anytime using the link in our emails or by contacting us.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or website notice. The "Last Updated" date indicates when changes were made.
13. Contact Information
For questions about this Privacy Policy or to exercise your rights:
Email: hausofprints@protonmail.com
Subject Line: "Privacy Policy Inquiry"
Response Time: Within 30 days
14. Governing Law
This Privacy Policy is governed by Canadian federal privacy laws (PIPEDA) and Ontario provincial laws. EU users are also protected under GDPR, and California users under CCPA.
This Privacy Policy helps us maintain your trust while providing excellent service. For more information about how we protect your digital art purchases, visit our FAQ page.