Frequently Asked Questions
Digital Wall Art Basics
What exactly is digital wall art?
Digital wall art is a high-resolution image file that you purchase and download instantly. After downloading, you can print the artwork yourself or use a professional printing service to create physical art pieces for your walls.
What are the benefits of digital wall art?
Digital wall art offers several advantages:
- Instant delivery — no waiting for shipping
- Cost-effective — no shipping fees or framing markups
- Flexible sizing — print at any size that fits your space
- Multiple use — print the same design for different rooms
- Print customization — choose your preferred printing material and frame
What's included in my purchase?
When you purchase from Haus of Prints, you'll receive:
- High-resolution JPG file(s)
- Print-ready PDF file(s)
- License for personal use
- Detailed printing recommendations
- Access to download your files immediately
Purchasing & Downloads
How do I purchase and download my artwork?
- Select your desired digital print
- Add to cart and proceed to checkout
- Complete payment
- You'll receive an email with download links
- You can also access your downloads in your account section
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Shop Pay, and Google Pay.
Is my payment information secure?
Absolutely. Haus of Prints uses Shopify's secure payment system with SSL encryption. We never store your payment information on our servers.
How long do I have to download my files?
Your download links will be available for 30 days after purchase. We recommend downloading and backing up your files immediately after purchase.
What if I lose my download files?
If you lose your files, simply log into your account on hausofprints.co, go to your order history, and you can download your files again. If you have any issues, contact our customer support.
Printing Your Wall Art
What's the best way to print digital wall art?
For best results, we recommend using:
- Online printing services like Printful, Shutterfly, or Nations Photo Lab
- Local print shops for personalized service
- Office supply stores such as Staples or Office Depot
- Home printing on high-quality photo paper (for smaller sizes only)
What size can I print my artwork?
Our files are optimized for various print sizes:
- Standard prints are supplied at 300 DPI for sizes up to 24x36 inches
- Large format prints can go up to 36x48 inches at good quality
- Each product description specifies the optimal maximum print size
What printing materials work best?
Digital wall art looks fantastic on various materials:
- Fine art paper for a classic look
- Canvas for a textured, artistic feel
- Metal prints for a modern, vibrant appearance
- Acrylic for a glossy, contemporary style
- Wood for a warm, organic aesthetic
Do you recommend specific frames?
While we don't sell frames, we recommend:
- Simple black or white frames for most prints
- Natural wood frames for a warmer look
- Floating frames for canvas prints
- For a budget option, IKEA and Amazon offer affordable frames in standard sizes
Can I print the artwork myself?
Yes! For smaller sizes (up to 11x14 inches), you can print at home using high-quality photo paper and a good color printer. For larger sizes or premium quality, we recommend professional printing services.
Licensing & Usage
Can I print my download multiple times?
Yes! Your purchase includes a license for personal use, allowing you to print the artwork multiple times for your personal spaces.
Can I use the artwork commercially?
No, standard purchases include a personal use license only. For commercial licensing (such as using prints in offices, rental properties, or for resale), please contact us for commercial licensing options.
Can I modify the artwork?
Our standard license doesn't permit modifications to the artwork. We offer the designs as finished pieces. If you need customizations, please contact us for custom design options.
Can I share the digital files with friends or family?
No, please don't share your purchased files. Each purchase is for a single user only. If friends or family members want the same artwork, please direct them to our store.
Product & Technical Questions
What's the resolution of your digital files?
All our digital prints are provided at 300 DPI - 500 DPI (dots per inch), the professional standard for high-quality printing. This ensures sharp, clear details even when printed at large sizes.
Do the prints come with a border/margin?
Our digital files are designed to fit standard frame sizes. The artwork extends to the edges without borders, giving you flexibility in framing. If you need specific margins for a particular frame, your print shop can add them during printing.
Can I request a custom size?
While our files are designed to work with standard print sizes, they're flexible enough to be printed at custom dimensions. If you need help with a specific custom size, contact us for assistance.
Do you create custom designs?
Yes! We offer custom design services for personalized wall art. Contact us with your ideas for a custom quote.
Shipping & Returns
Do you offer refunds on digital products?
Due to the instant delivery nature of digital products, we generally don't offer refunds once the files have been downloaded. However, if you experience technical issues or receive corrupted files, contact us immediately and we'll resolve the issue.
Can I cancel my order?
If you haven't downloaded your files yet, we can process a cancellation. Contact us immediately after placing your order.
Do you offer physical prints or shipping?
No, we specialize exclusively in digital wall art. We don't offer physical prints or shipping services. This allows us to:
- Provide instant access to your artwork
- Offer more affordable prices
- Give you flexibility in printing and framing choices
- Serve customers worldwide without shipping limitations
Collections & Artwork
How often do you add new designs?
We add new designs to our collections regularly, typically 2-4 new artwork sets per month. Join our email list or follow us on social media to be notified about new releases.
Do you offer bundle discounts?
Yes! We offer several collection bundles at discounted prices. Check our "Collections" page for current bundle offers.
What if I have a specific design request?
We love hearing from our customers! If you have ideas for new designs or collections, please contact us. Your feedback helps shape our future offerings.
Where do you get inspiration for your designs?
Our designs are inspired by urban culture, streetwear, luxury brands, automotive design, music, fashion, and minimal aesthetics. We create original artwork that captures the essence of these influences in a clean, contemporary style.
Contact & Support
How can I contact customer support?
For any questions or assistance, you can reach us via:
- Email: hausofprints@protonmail.com
- Contact form on our website
- Social media direct messages
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. We typically respond to all inquiries within 24 hours.
Do you have a newsletter?
Yes! Sign up for our newsletter to receive:
- New collection announcements
- Exclusive discount codes
- Styling tips and interior design inspiration
- Limited-time promotions
Still Have Questions?
If you couldn't find the answer you're looking for, please contact us and we'll be happy to help!